Telepresence Skills: Best Practices for Communicating on Camera

Instructions for Registration

Thursday, October 1, 2020, 8:00 AM - Sunday, October 31, 2021, 5:00 PM

AMA PRA Category 1 Credits™ (0.75 hours), Contact Hours (ANCC) (0.75 hours), Attendance (0.75 hours), Non-Physician CME (0.75 hours)

A healthcare practitioner’s bedside manner is crucial in building a positive patient-provider relationship. There is a difference between communicating with a patient in-person and communicating virtually. In telemedicine, virtual bedside manner can be called screenside manner or webside manner. For this course, we will refer to it as telepresence. Telepresence is the ability for the healthcare practitioner to create an environment to build positive patient-provider rapport and create a meaningful encounter through valuable patient-provider virtual interactions. This course will outline important factors that lead to a positive patient-provider relationship such as environment, verbal and non-verbal communication considerations in preparation, introductions, setting expectations, recognition and follow up of a virtual visit.

This stand-alone telepresence course assumes the learner has existing infrastructure to support their compliance with telehealth regulatory, legal, security, quality, licensing, credentialing, reimbursement and ethical considerations. We strongly encourage you to take the entire CORE Concepts of Telehealth Certificate Program to obtain all of the information necessary for best practice in telehealth. 

If you have taken the CORE Concepts in Telehealth Certificate Program, you will have received this content within the telepresence skills module. 

Who should complete: Health care students and professionals interested in or currently practicing telehealth including physicians, advanced practice providers, pharmacists, nurses, social workers, health care administration and information technology as well as health care organizations and educational institutions.

Prerequisites: There are no prerequisites.

Estimated completion time: 30- 60 minutes

Instructional Approach:

• Online, self-paced program offering flexibility to the learner
• Interactive, engaging content including video
• Examples and useful resources

Equipment:

• Internet Connection
• The following browsers are recommended: Internet Explorer version 11 or higher, Google Chrome (current version), Firefox (current version) 
• Audio is strongly recommended for the course
• Utilizing your smart device to take the course? Download our app for the best user experience. Click HERE for instructions.

Course Rate:

• Individual Rate: $50
• Student Rate: $25

Avera is accredited by the ACCME to provide continuing medical education for physicians. Avera designates this educational activity for a maximum of 0.75 AMA PRA Category 1 Credits(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Avera is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation. A total of 0.75 contact hours can be received upon completion of this education activity. Completion of the entire educational activity is required to receive contact hours. 

Avera Health Provider #1029 is an approved provider of continuing education by the South Dakota Board of Social Work Examiners. Social Workers will receive 0.75 continuing education clock hours for participating in this course.

Policy on Disclosure: Continuing Education credits have been approved for this event. Due to the regulations required for CE credits, anyone in a position to control or influence the content this educational activity are required to fully disclose all conflicts of interest that are pertinent to the content of this educational activity to participants. In observance to this requiremen we are providing the following disclosure information: There is nothing to disclose. Enduring Material approved from 12/16/2020 to 9/30/2021. This course content was reviewed on 12/16/2020.

Accessibility Statement: The American Board of Telehealth is committed to ensuring that its programs, services, goods and facilities are accessible to individuals with disabilities as specified under Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Amendments Act of 2008. If you have needs that require special accommodations, please contact  amerboardtelehealth@avera.org.

Cancellation Policy: A full refund minus a 10% administrative fee will be provided to customers that submit request in writing for cancellation from participation in an online activity if no course materials have been accessed and a written request is made within 30 days of purchase. Request for cancellations must be submitted to amerboardtelehealth@avera.org.

A Gold Standard Guarantee: Equipping you for success is our passion. ABT is committed to delivering Gold Standard telehealth educational content and service. If you feel we've fallen short, promptly contact us at amerboardtelehealth@avera.org so that we can make every reasonable attempt to correct the situation.

This online course is for streaming use only. By watching this online course, you acknowledge that the American Board of Telehealth retains all rights, titles and interest in to all copyrights, trademarks, trade secrets, patents and any other proprietary rights to the content of material. You are not authorized to record lectures or content. By registering, you agree to prevent any unauthorized copying, recording, use, distribution and/or re-broadcast of this online course.

American Board of Telehealth Advisory Board

The American Board of Telehealth Advisory Board includes representation from telehealth experts from across the country. These experts include members  of academia who have a broad range of experience in patient care, health care policy, business, technology and community service. The Advisory Board has oversight and strategic vision of the advancement of the ABT's educational offerings.